Over the summer, we conducted an internal survey to examine and refresh our company values to make sure that our work, company values, and personal values are aligned.
The first section included a list of 10 values with the option to choose five or write in an unlisted value. We listed our previous company values and some from our customers. The second section provided space to answer an open-ended question about how employees feel about balancing doing well financially with doing good in society.
Once the surveys were completed, we identified our top six values and will focus on aligning these values with our work. We also found that many of our employees are interested in exploring how we connect to the community and how we can balance work with service.
These are the six new values and what they mean to Groov-Pin:
TEAMWORK
Our focus is on customer delivery, on-time performance, and quality. To be able to ship quality products on time, everybody has to work together as a team. This is a technical business and some of the products we manufacture are very challenging. In the case of Precision Turned Components (PTC), parts go through many operations and everyone has to work hand-in-hand for the flow to be smooth and for the parts to pass quality testing. It takes everybody working together to get products out the door to the customer.
Scott Bunn, Operations Manager
RESPECT ALL PEOPLE
Respect is an important value in general. Everyone needs to be heard; they need to be treated respectfully, personally and professionally. As customer service, it means really listening to what the customer wants. You have to advocate for the customer and step back from the problem. We have to make sure they’re heard while keeping our personal thoughts on the side because often, we become the voice for the customer.
Karen Fitzgerald, Customer Service
DELIVER WHAT’S PROMISED
Every day at Groov-Pin, we focus on shipping the customer what they want, when they want it. It’s one of the biggest motivators for every employee in the business and delivering what we promised helps us to ensure the kind of relationships we want to have with our customers. This information is shared with every employee. We talk about jobs that are due so we’re focused on working on the parts. We’re working on the jobs that are needed now to ensure that we’re shipping on time. The first orders we get come from the sales team and every additional order is won by the company delivering on what we promised. We track on-time performance every day.
Bob Grillo, Production Manager
CUSTOMER-CENTERED
At Groov-Pin, we’ve developed relationships with customers that go beyond business. It’s important to us that customers feel comfortable and know that whoever they’re dealing with at Groov-Pin, they’re going to be taken care of. Customers can make that one call or send one email and they know they’ll be taken care of. We go beyond taking care of the order or request, we get to know who they are and the issues they deal with at their company. Knowing them beyond a business level helps us provide what they need to do their jobs.
Chris Swarm, Application Specialist
SPEAK THE TRUTH
It’s all about trust and relationships, internal and external. We need to be honest and tell the truth, whether we’re communicating internally between staff members or to our customers. We strive to tell the truth even when the information is difficult to hear because our customers need to trust that we’re going to do what we promised in the time frame that we committed to.
Scott Stanier, Application Specialist
ACCOUNTABILITY
We all have certain goals that we work towards and everyone understands their role in the business and executes their responsibilities. Our goal is to build strong customer relationships and loyalty. When each of our employees’ responsibilities is met, we satisfy the customer’s needs and requirements, which results in the customer being taken care of in the way we promised.
Mark Ciuba, Sales Manager