Groov-Pin’s company values demonstrate what’s important to our company. Each of our six core values influences how we operate. Our value ‘Speak the Truth’ informs our manufacturing process, our interactions with customers, and our company culture.
‘Speak the Truth’ is important for our culture internally and externally; employees should be comfortable being honest with each other and to our customers and suppliers. Honesty helps us build strong relationships – we want our customers to have trust and confidence in Groov-Pin.
Extending honesty to others helps us receive honesty in return. Our customers should feel comfortable to speak the truth with us; good and bad We are truly invested in our customers and their work.
When we are honest about the work we are doing, timelines, and requirements, it helps all of our employees understand how their roles play into the end result for the customer. Promoting our company values allows all employees – from management to machinists – to act according to Groov-Pin’s company values in all situations and circumstances.
How do Groov-Pin employees ‘Speak the Truth’?
Scott Stanier, Application Specialist
“It’s all about trust and relationships, internal and external. We need to be honest and tell the truth, whether we’re communicating internally between staff members or to our customers. We strive to tell the truth even when the information is difficult to hear because our customers need to trust that we’re going to do what we promised in the time frame that we committed to.”
Kathy Stahl, Customer Service Representative
“Working at Groov-Pin over the years, we have gone through many changes to our customer service and manufacturing teams – all for the better. Through all of these changes, we have had to be honest and speak the truth about what works. We have also undergone a lean manufacturing transformation that has improved our product line and lead times. This was spurred by understanding our customers and being able to speak the truth to our plant and sales reps. Our customers trust and believe in what we tell them.”
Ed Fox, Controller
“When I think of ‘Speak the Truth,’ doing what you say and saying what you do comes to mind. Speaking the truth is the core of good communication and the foundation of trust, honesty, and integrity. Here at Groov-Pin, we strive to open lines of communication with all of our connections, whether they are co-workers, customers, or suppliers in order to deliver value to all of our stakeholders.”