When we revamped our company values in 2017, we chose ‘Customer-Centered’ as an important principle. We now have six new company values that motivate our employees. Each value is meaningful, but Customer-Centered is at the core of Groov-Pin’s ethos.
Customer relationships are the number one priority for Groov-Pin. We have been supplying numerous customers for over 50 years, including companies that manufacture hand tools, irrigation equipment, water treatment valves, and fire hydrants.
Our customers rely on us to deliver quality parts on time. We work closely with our customers for new product design and development, which guarantees that the right fastener is chosen each time. These customer-centric practices are a driving force behind Groov-Pin’s solid, long-lasting relationships with customers.
There is no doubt that customer experience is important in many industries and fields. Customer-Centered is one of our core values because it reminds employees what to prioritize on a day-to-day basis. Everyone at each level of the business demonstrates this value. When the value is carried from the top down, it becomes second nature.
Groov-Pin employees appreciate that our company leaders walk the walk when it comes to our values. We need employees who are committed to helping our customers solve problems. Developing core company values and using them to guide business practices and processes help reinforce the Customer-Centered principle.
A few of our team members shared what being Customer-Centered means to them and how Groov-Pin operates in a customer-centric fashion.
Chris Swarm, Application Specialist
“At Groov-Pin, we’ve developed relationships with customers that go beyond business. It’s important to us that customers feel comfortable and know that whoever they’re dealing with at Groov-Pin, they’re going to be taken care of. Customers can make that one call or send one email and they know they’ll be taken care of. We go beyond taking care of the order or request, we get to know who they are and the issues they deal with at their company. Knowing them beyond a business level helps us provide what they need to do their jobs.”
Mark Ciuba, Sales Manager
“We care about and focus on our customers’ needs because it shows that our customers can rely on us to solve a challenge. Groov-Pin has been supplying many companies for decades and one of the reasons for this is the way inside and outside teams have developed relationships with customers. Part of being customer-centered is how our products function in an application and our goal is to provide the correct part for the design.”
Sharyn Holbrook, Customer Account Representative
“Being Customer-Centered means a lot to me being an Inside sales person in a manufacturing facility; being hands-on with sales and production. So when I get a call, or an email, from a customer I try to put myself in their position, as if I’m their coworker. I try to understand what they are asking me and how I can get them their information so it can all be taken care of in one call. I always end my communication with the customer with an assurance that they have received all the information they requested.”